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Head of Technical

About us

good just got exciting! Using technology to create the world’s No.1 healthier snack brand, graze continues to grow and offer new ways for our consumers to snack, from subscription, to retail and our online shop. We combine a love of food with a pioneering use of technology and product innovation to create delicious snacks with healthy benefits. We’ve come a long way since we shipped our first nibble box, becoming one of the fastest growing companies in the UK - with our entry into the US market viewed as one of the most successful launches in history for a UK brand.

The role: Head of Technical…

The Head of Technical role has full accountability for the technical and quality assurance requirements of Graze across our UK and US operations and for building a long-term strategy and team structure to support this. The role covers both our online business - with a direct relationship to hundreds of thousands of subscribers, and our retail business with several major customers in both geographies. You’ll be leading a team of 3 direct reports, with responsibility for setting quarterly and annual project and KPI related targets and supporting and leading the department to achieve these goals.

What you’ll be responsible for…

  • All aspects of food safety and quality for manufacturing and fulfilment across our UK and US sites.
  • Owning our HACCP system and developing and implementing HACCP plans for new product and processes.
  • Developing business capabilities to take new concepts to launch with the highest quality, consistency and safety. Think outside the box to provide alternative solutions – we like to find ways of making things work!
  • Heading up the Crisis Management and Product Recall process, escalating serious incidents where required.
  • Taking the lead in reducing the number of quality rejections and complaints, establishing performance indicators and management systems to monitor trends and prioritise actions.
  • Providing feedback and work with the operations team to improve manufacturing processes
  • Building on our existing BRC accredited quality system documentation and procedures
  • Supporting any customer or external audits with regulatory bodies (ie. FDA, FSA, EHO) or retailers
  • Development, implementation and maintenance of our supplier approval and specification systems - conducting off site supplier audits where required.
  • Supporting and challenging our legal systems in partnership with our internal legal counsel
  • Developing a road map for our future technical vision and how we can implement this

 

To succeed you will be…

  • Degree level qualified ideally in a relevant field, with extensive technical food manufacturing experience.
  • A strong leader who inspires confidence and builds trust across the business
  • Strong at communication, with a track record of working cross functionally across other departments
  • Able to demonstrate a high level of attention to detail
  • Passionate about our products, improving our operations, and willing to challenge existing processes.
  • Articulate with a consistent logic based approach
  • Someone who recognises the achievement of the team is greater than the individual
  • Willing to get hands on and directly involved with implementation where required

 

What’s in it for you?...

  • You’ll be accountable for both our traditional ‘direct to consumer’ and retail quality proposition
  • This is a true end to end supply chain, quality position
  • You’ll have the opportunity to influence, implement new ideas and truly own Technical Quality.
  • graze is a young company, moving into new commercial areas across retail, online and new geographies -  you’ll be joining a progressive and expanding company which offers learning and opportunities for growth
  • You’d be part of a culture that revolves around us doing a great job by being helpful, open, inclusive, pioneering, commercially aware, persistent and honest
  • This is a great opportunity for you to bring your knowledge of food safety and quality into graze; and be instrumental in the future growth of the company
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